REFUND & RETURN

  • You can return and ask for replacement if we deliver wrong, incomplete or damaged products – it will be free of cost
  • We will also entertain exchanges but customer will be responsible for return shipment
  • Payment refund will be done through online mode within 3 weeks
  • We will pay for return shipping cost only if we delivered damaged or incorrect products

SHIPPING & DELIVERY POLICY

All orders will be dispatched within 1-3 business days.

GUIDELINES FOR A VALID RETURN

  • Product should be in original condition
  • Box should be retained and returned

All products sold on Sotrue are 100% genuine. We value your every purchase. We are committed to making your shopping experience a delightful one.

CANCELLATION POLICY

  • Cancellation can be done before the order has been shipped
  • Email us at info@sotrue.in for cancellation of your order
  • Partial order cancellation is not accepted. Please cancel the complete order
  • Cancellation charges of Rs.100 will be charged after order is completed/shipped
  • You can also cancel an order by clicking on "cancel order" in the option of my orders in your account.

Extra Savings

Upto 5% off on Prepaid orders. Free shipping on all Prepaid orders & COD orders above ₹499.